(517) 588-3030

contact@pottervilla.com
126 N. Bostwick St, Charlotte MI

Making Technology a Tool Instead of a Frustration

Our Core Focus:

Computer Repair

If your computer has you feeling down, frustrated with slow speeds and constant problems, give us a call. Our support team can help you with:

  • Freedom Club managed services program
  • Remote access, in office, or onsite tech support
  • Laptop & desktop service (hardware & software)
  • Mobile device software support
  • Home network & printer setup/support
  • In-stock laptop, desktop and printer sales

Business IT Support

Full service IT support for small to medium businesses including:

  • Freedom Pro managed services program
  • Server sales, configuration & management
  • Workstation efficiency optimization
  • End user technical support
  • Network Security & hardening
  • IP PBX business phone system sales & service
  • Mesh WiFi & enterprise networking
  • Security camera & building alarm systems

Remote Support App

1-time use remote connection

Remote Host App

Setup a reusable remote connection

RMM Seed Installer

Remote monitoring & maintenance core app
*No features are enabled until a policy is applied

Managed Services:

Freedom Club

Here’s what you get when you join the Freedom Club:

Computer Service & Repair

  • Remote & on-screen tech support with no connection fee
  • Remote monitoring solving issues before they happen
  • Friendly and helpful techs to answer your quick questions
  • Automatic maintenance and updates applied to your PC

Protection & Security

  • Active security monitoring & notifications
  • World class, business grade, always-active security
  • Always free scam and security threat review
  • Windows & 3rd party software patch management

Freedom Pro

Free your business from IT frustration. Freedom Pro is ideal for businesses or organizations that need high-quality technology services, but don’t have the resources for a multi-person IT department in-house. The remotely managed services support your servers and workstations with enterprise software including endpoint antivirus and backup solutions. 

Available Packages:

  • Remote Monitoring & Maintenance
  • User Support Incident Response
  • Managed Endpoint Antivirus
  • Server Managed Local & Cloud Backup
  • Workstation Managed Cloud Backup
  • Software Patch Management

Install Services:

Networking

We provide full-service TCP/IP, Layer 2 and physical networking:

  • Building wiring physical installation
  • low voltage cable termination
  • Fiber optic installation, termination & testing
  • Network stack support – IP Addressing & Layer 2
  • WiFi mesh network installation – Ubiquiti & Omada
  • Enterprise routing & security firewall sales & service
  • Point-to-point wireless internet beam systems
  • Wide area & outdoor WiFi coverage systems
  • Aerial, direct burial & in-conduit cable installation

Premise Security

Helping to protect your home or business from both physical and cyber threats:

  • CCTV Security Camera systems: IP, MPX or Wireless
  • Cameras up to 4K with a local NVR
  • Alarm Systems via PotterVilla Alarm, an ADT Authorized Dealer
  • Building access control
  • Endpoint & Network antivirus & cyber threat defense

Communications

Cloud and local communications support:

  • On-premises digital business PBX phone systems
  • Virtual office phone systems & support
  • Partnerships with many local Internet Service Providers
  • Microsoft Exchange business email services
  • RDP, VPN and other remote work service support
  • Data-loss defense with cloud & on-premises backups

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